Consumers and marketers look at the world through different lenses.
Over half of all consumers feel that most marketing is “a bunch of B.S.,” according to a new survey by Adobe. Worse, they rank advertising and marketing among the least four valuable professions to society.
But the two sides are closer than you might think. Marketers are even more likely to place their jobs in the bottom four. And like consumers, they favor traditional media over online.
Of the consumers surveyed, 45% prefer to see ads in print magazines and 23% on their favorite TV shows. Only 11% would rather view Web ads.
And while they’re engaged in social media, they wish the networks had “dislike” buttons, not just “like.” Marketers largely feel the same way.
Meanwhile, consumers are not much moved when a friend “likes” a product on a social network.
The largest percentage, 35%, said they would do nothing. Another 20% “do not visit social networking sites.” Still, 29% would check out the product and 14% would visit its Web site.
But there’s the rub. Only 2% would buy it. And 1% would de-friend the person who liked the product.
In general, 45% of the consumers polled say that traditional media is best for marketing and advertising. Next on the list are family/friends/coworkers (36%) and consumer forums/publications (28%). While their numbers are lower, marketers put their choices in the same order.
However, marketers are more likely than consumers to favor company sites, news sites, company social media pages and industry publications are the best ad channels.
Overall, consumers pay less attention to ads than they do the speed limit. Spouses, dentists, bosses, parents, kids and teachers all get more notice. Ads in apps and games are all but ignored.
What do consumer want to see in advertising?
First, they think ads should “tell a unique story, not just try to sell something.’ They prefer videos to the written word, user product reviews to ads and in-store experiences over online.
Here are some more factoids:
- 94% of the consumers believe marketing is strategic, compared with 98% of the marketers. The numbers are similar for the question of whether marketing drives sales.
- 69% of consumers uses social media, compared with 83% of marketers.
- Consumers believe that women are more susceptible to advertising than men.
Adobe surveyed 1,250 people, including 1,000 consumers and 250 marketing decision makers in the U.S.
Consumers agree that:
- Advertisements should tell a unique story, not just try to sell—73%
- Video is worth 1,000 words—67%
- User product reviews are the best source of truth—67%
- In-store experiences trump online experience—67%
- Televisions commercials are more effective than online—66%
- People buy what celebrities wear/like—57%
- The Super Bowl is the best advertising opportunity of the year—57%
- Web banner advertisements do not work—54%
- Most marketing is a bunch of B.S.—53%
- Beautiful advertising is more effective—51%
- Online advertising is creepy and stalks you—46%
- Advertising works between on women than on men—44%
- Online advertising isn’t effective—30%
- No one watches TV commercials anymore—27%
- All ‘likes’ are good in social media—22%
- Every brand needs a funny viral video—19%
- Advertising works better on men than women—12%